Design Services
Our design services transform insights into comprehensive strategies and detailed plans. We craft tailored approaches to CRM, loyalty, personalization, and retail media that align with your business objectives and customer needs.
CRM & Loyalty Strategy
We design comprehensive CRM, automation and loyalty frameworks tailored to your business goals and customer expectations. Our strategies include program structure, reward mechanics, engagement tactics, and implementation roadmaps.
Retail Media Strategy
Our team develops customized retail media strategies that balance advertiser value with customer experience. We design monetization models, targeting capabilities, and measurement frameworks that create sustainable revenue streams.
Personalisation and Gamification
We create dynamic personalization strategies that leverage customer data to deliver relevant experiences. Our gamification approaches incorporate behavioral science principles to drive engagement, loyalty, and desired customer actions.
Customer Data Architecture
We design scalable data architectures that connect customer information across touchpoints while maintaining compliance with privacy regulations. Our planning ensures you can activate data effectively for personalization and analytics.
Omnichannel experience design
Our specialists design cohesive customer experiences that bridge online and offline touchpoints, creating seamless journeys that strengthen relationships and drive consistent engagement with your brand.
AI & Analytics Framework design
We develop frameworks for leveraging AI and advanced analytics in your customer strategy, designing models for predictive segmentation, next-best-action recommendations, and automated campaign optimization.