Operate
Our managed services provide ongoing operational excellence and continuous optimization. We handle day-to-day execution as an extension to your team, or fully - allowing your team to focus on what they do best while we deliver results.
Campaign Management
We manage your CRM campaigns from concept to execution, handling segmentation, automations, email/SMS , deployment, testing, and analysis to ensure optimal performance and continuous improvement.
Loyalty Program Operations
Comprehensive management of your loyalty program operations, including member services, reward fulfillment, promotion execution, partner management, and program health monitoring.
Retail Media Execution
Our team manages your retail media campaigns, handling advertiser onboarding, campaign setup, targeting configuration, creative implementation, and performance optimization to maximize revenue and advertiser satisfaction.
Search & Merchandising
We operate your personalization and search technologies on an ongoing basis, managing rules, algorithms, and testing programs to continuously improve relevance and conversion across customer touchpoints.
Performance KPI
Our analysts deliver regular performance assessment and insights across your CRM, loyalty, and retail media initiatives, providing actionable recommendations and identifying opportunities for optimization.
Ongoing Optimisation
We provide ongoing enhancement of your customer programs through A/B testing, incremental refinement, and periodic program refreshes to maintain engagement and adapt to changing customer expectations and business needs.